1. Object

The present conditions govern the sales on trozza-oliveoil.com managed by the company Bozaring, located at Salma residence, Block B, Apartment 55, L'Aouina 2036, Tunis.

2. Price

The prices of our products are indicated in dollars including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In case of order towards a country other than Tunisia, you are the importer of the concerned products. Customs duties or other local taxes or import duties or state taxes may be due. These rights and sums do not fall within the competence of the Bozaring company. They are your responsibility, both in terms of declarations and payments to the relevant authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities.

All orders, whatever their origin, are payable in Dollars.

Bozaring reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability.

The products remain the property of Bozaring until full payment is received.

Please note: As soon as you take physical possession of the ordered products, the risks of loss or damage of the products are transferred to you.

3. Orders

You can place your order through trozza-oliveoil.com

The contractual information is presented in English and will be confirmed at the latest at the time of validation of your order..

Bozaring reserves the right not to register a payment and not to confirm an order for any reason whatsoever, especially in case of supply problems or in case of difficulties with the order received.

4. Validation of your order

Any order appearing on the site trozza-oliveoil.com supposes the adhesion to the present General Conditions. Any confirmation of order involves your full and whole adhesion to the present general conditions of sale, without exception nor reserve.

The whole of the provided data and the recorded confirmation will be worth proof of the transaction.

You declare that you are fully aware of this.

The confirmation of order will be worth signature and acceptance of the operations carried out.

A summary of the information of your order and the present General Conditions will be communicated to you via the e-mail address of confirmation of your order.

5. Payment

The fact of validating your order implies for you the obligation to pay the price indicated.

The payment of your purchases is made by credit card through the secure system of the Paymee.net platform supported by the Electronic Money Company of Tunisia. Then, our payment security system encrypts your information during transmission. We don’t share your credit card details with a third-party, and we don’t sell your information to others.

6. Withdrawal

In accordance with the provisions of the Code of Consumption, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.

The returns are to be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be of a nature to defeat the right of withdrawal.

You are responsible for return shipping costs.

In case of exercising the right of withdrawal, Bozaring will reimburse the sums paid, within 14 days following the notification of your request and via the same means of payment used at the time of the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of the Consumer Code, the right of withdrawal does not apply to:

• The supply of services fully performed before the end of the withdrawal period and whose performance has begun after prior express consent of the consumer and express waiver of his right of withdrawal.


• The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period.


• The supply of goods made to the specifications of the consumer or clearly personalized.


• The supply of goods that are likely to deteriorate or expire rapidly.


• The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.


• The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles


• The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.


• The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.


• The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications.


• Transactions concluded during a public auction.


• The supply of digital content not provided on a tangible medium whose performance has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.

7. Availability

Our products are proposed as long as they are visible on the site trozza-oliveoil.com and within the limit of stocks available. For the products not stocked, our offers are valid subject to availability at our suppliers.

In case of unavailability of product after placing your order, we will inform you by mail. Your order will be automatically cancelled and no bank debit will be made.

8. Delivery

The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page.

In case of delay in shipment, an email will be sent to you to inform you of a possible consequence on the delivery time that was indicated to you.

In accordance with the legal provisions, in the event of delay of delivery, you benefit from the possibility of cancelling the order in the conditions and methods defined in the Code of Consumption. If in the meantime you receive the product, we will proceed to its reimbursement and to the delivery costs in the conditions of the Code of Consumption.

In the case of deliveries by a carrier, Bozaring cannot be held responsible for any delay in delivery due exclusively to the unavailability of the customer after several proposed appointments.

9. Warranty

All our products benefit from the legal guarantee of conformity and the guarantee of the hidden defects, envisaged in the Civil code. In case of non-conformity of a product sold, it can be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by mail within 10 days of delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions...). The shipping costs will be reimbursed to you on the basis of the invoiced rate and the return costs will be reimbursed to you on presentation of the receipts.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided in Article 6.

10. Responsibility

The products offered are in accordance with the Tunisian legislation in force. Bozaring cannot be held responsible for any failure to comply with the laws of the country where the product is delivered. It is your responsibility to check with the local authorities about the possibility of importing or using the products or services you intend to order.

Furthermore, Bozaring cannot be held responsible for damages resulting from the misuse of the purchased product.

Finally, Bozaring cannot be held responsible for any inconvenience or damage inherent to the use of the Internet, such as a break in service, an external intrusion or the presence of computer viruses.

11. Intellectual Property

All elements of the trozza-oliveoil.com website are and remain the exclusive intellectual property of the Bozaring company. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, the elements of the site whether they are software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of the company Sarl menton saveurs.

12. Personal data

Bozaring reserves the right to collect personal information about you. This information is necessary to process your order and to improve the services and information we send you.

It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law, you have the right to access, rectify and object to personal information and data concerning you, directly on the website.

13. Archiving Evidence

Bozaring will store order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of the Civil Code.

The computerized records of Bozaring will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.